/* Radar Helpdesk GLPI — mismo estilo que el Radar de Mantenimiento de Impresoras (KM Solutions · Adelca) */
:root{
  --bg:#f4f5f7; --surface:#ffffff; --surface-2:#eef0f3; --line:#d9dce2;
  --fg:#1d2330; --muted:#636b7a; --red:#c8102e; --red-dark:#9e0c24; --red-soft:#fbe9ec;
  --ok:#1e7a46; --ok-bg:#e2f3e9; --warn:#9a5b00; --warn-bg:#fff1d6; --info:#1d5fa8; --info-bg:#e3eefb; --bad:#b42318; --bad-bg:#fde7e5;
  --c-cerr:#c8102e; --c-abie:#e9a23b;
  --sans:"IBM Plex Sans",system-ui,-apple-system,"Segoe UI",sans-serif; --mono:"IBM Plex Mono",ui-monospace,Consolas,monospace;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{background:var(--bg);color:var(--fg);font-family:var(--sans);font-size:14px;line-height:1.45}
[hidden]{display:none!important}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer;border:1px solid var(--line);background:var(--surface);border-radius:7px;padding:7px 13px;font-weight:500}
button:hover{border-color:#aab0bb}
button.primary{background:var(--red);border-color:var(--red);color:#fff}
button.primary:hover{background:var(--red-dark)}
button.ghost{background:transparent;border-color:transparent}
button:disabled{opacity:.5;cursor:not-allowed}
:focus-visible{outline:2px solid var(--red);outline-offset:2px}
input,select{border:1px solid var(--line);border-radius:7px;padding:7px 10px;background:#fff;min-width:0}

/* ---------- login ---------- */
.login{position:fixed;inset:0;background:#fff;display:flex;align-items:center;justify-content:center;padding:16px;overflow:auto}
.login form{width:100%;max-width:400px;display:flex;flex-direction:column}
.login-logos{display:flex;align-items:center;justify-content:center;gap:22px;margin-bottom:24px}
.login-logo{height:82px;width:auto;max-width:44%}
.login-logo.adelca{height:auto;width:185px}
.login-sep{width:1px;align-self:stretch;background:var(--line)}
.login h1{font-size:19px;text-align:center;margin:0;font-weight:700}
.login-sub{text-align:center;color:var(--muted);margin:4px 0 26px;font-size:14px}
.login label{font-size:12px;font-weight:600;letter-spacing:.06em;color:#555;margin:0 0 6px}
.login input{height:42px;margin-bottom:18px;border-radius:8px;border-color:#d0d4da}
.login button{height:44px;background:var(--red);color:#fff;border:none;border-radius:8px;font-weight:700;font-size:15px;margin-top:4px}
.login button:hover{background:var(--red-dark)}
.login-err{color:var(--bad);font-size:13px;margin:-8px 0 12px}

/* ---------- encabezado y pestañas superiores ---------- */
.app{display:flex;flex-direction:column;min-height:100%}
.top{display:flex;align-items:center;gap:16px;padding:8px 18px;background:#fff;border-bottom:3px solid var(--red);position:sticky;top:0;z-index:20;flex-wrap:wrap}
.top-km{height:38px}
.top-adelca{height:30px;margin-left:auto}
.top-title{display:flex;flex-direction:column;min-width:0}
.top-title strong{font-size:15px;white-space:nowrap}
.top-title span{font-size:12px;color:var(--red);font-weight:600;letter-spacing:.03em}
.top-user{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--muted)}
.tabs{display:flex;gap:6px;background:var(--surface-2);padding:4px;border-radius:10px}
.tabs button{border:0;background:transparent;padding:8px 16px;border-radius:7px;font-weight:600;color:#4d5563;display:flex;gap:8px;align-items:center;white-space:nowrap}
.tabs button small{font-family:var(--mono);font-size:11px;background:#fff;border-radius:999px;padding:1px 8px;color:var(--muted)}
.tabs button[aria-selected="true"]{background:var(--red);color:#fff;box-shadow:0 1px 3px rgba(200,16,46,.35)}
.tabs button[aria-selected="true"] small{background:rgba(255,255,255,.22);color:#fff}
@media (max-width:900px){.tabs{order:5;width:100%}.tabs button{flex:1;justify-content:center}.top-adelca{display:none}}

.main{flex:1;padding:16px 20px 40px;display:flex;flex-direction:column;gap:14px;max-width:1600px;width:100%;margin:0 auto}
.main h2{margin:0;font-size:20px}
.sub{color:var(--muted);margin:2px 0 0;font-size:13px}
.hd{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap}
.hd-acc{display:flex;gap:8px;flex-wrap:wrap}

/* ---------- filtros ---------- */
.filtros{display:flex;flex-wrap:wrap;gap:8px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:10px;padding:10px 12px;position:sticky;top:62px;z-index:10}
.filtros select{max-width:210px}
.filtros input[type=search]{flex:1 1 220px}
.count{color:var(--muted);font-size:12.5px;margin-left:auto;white-space:nowrap}
.chips{display:flex;flex-wrap:wrap;gap:6px}
.chip{display:inline-flex;align-items:center;gap:6px;background:var(--red-soft);color:var(--red-dark);border-radius:999px;padding:3px 6px 3px 11px;font-size:12px;font-weight:600}
.chip button{border:0;background:transparent;padding:0 4px;color:var(--red-dark);font-weight:700}

/* ---------- KPIs ---------- */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:10px;padding:12px 15px;border-top:3px solid var(--red);min-width:0}
.kpi b{display:block;font-size:26px;font-variant-numeric:tabular-nums;line-height:1.2}
.kpi b small{font-size:13px;color:var(--muted);font-weight:500}
.kpi span{font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;font-weight:600}
.kpi em{display:block;font-style:normal;font-size:12px;color:var(--muted)}
.kpi.alerta{border-top-color:var(--warn)} .kpi.alerta b{color:var(--warn)}
.kpi.bien{border-top-color:var(--ok)}

/* ---------- paneles y gráficos ---------- */
.panel{background:#fff;border:1px solid var(--line);border-radius:10px;padding:14px 16px;min-width:0}
.panel h3{margin:0 0 10px;font-size:13.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--red-dark);display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.panel h3 .note{text-transform:none;letter-spacing:0;font-weight:500}
.grid{display:grid;gap:14px}
.g2{grid-template-columns:minmax(0,1.6fr) minmax(0,1fr)}
.g3{grid-template-columns:repeat(3,minmax(0,1fr))}
@media (max-width:1100px){.g3{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:820px){.g2,.g3{grid-template-columns:1fr}}
.note{font-size:12px;color:var(--muted);margin:0}
.legend{display:flex;gap:14px;font-size:12px;color:var(--muted);flex-wrap:wrap}
.legend i{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:5px;vertical-align:-1px}

.hbars{display:flex;flex-direction:column;gap:5px}
.hb{display:grid;grid-template-columns:minmax(90px,38%) 1fr 44px;gap:8px;align-items:center;border:0;background:none;padding:3px 4px;border-radius:6px;text-align:left;font-size:12.5px;font-weight:500;width:100%}
.hb:hover{background:var(--surface-2)}
.hb[aria-pressed="true"]{background:var(--red-soft);color:var(--red-dark)}
.hb-l{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hb-t{height:14px;background:var(--surface-2);border-radius:4px;overflow:hidden;display:flex}
.hb-f{height:100%;background:var(--red)}
.hb-f.b{background:var(--c-abie)}
.hb b{text-align:right;font-variant-numeric:tabular-nums}
.vacio{padding:26px;text-align:center;color:var(--muted);font-size:13px}

.mes rect.c{fill:var(--c-cerr)} .mes rect.a{fill:var(--c-abie)}
.mes g.col{cursor:pointer} .mes g.col:hover rect.bg{fill:#f6f0f1} .mes g.col.sel rect.bg{fill:var(--red-soft)}
.mes text{font-family:var(--sans);font-size:11px;fill:var(--muted)} .mes text.v{fill:var(--fg);font-weight:600}

/* satisfacción */
.estrellas{display:flex;flex-direction:column;gap:5px}
.sat-big{display:flex;align-items:baseline;gap:8px;margin-bottom:8px}
.sat-big b{font-size:30px}

/* ---------- tabla dinámica ---------- */
.tblwrap{overflow:auto;border:1px solid var(--line);border-radius:9px;background:#fff}
table{border-collapse:collapse;width:100%;font-size:12.5px}
th,td{padding:6px 9px;border-bottom:1px solid #eceef2;text-align:left;white-space:nowrap}
thead th{position:sticky;top:0;background:#f7f8fa;font-size:11px;text-transform:uppercase;letter-spacing:.03em;color:#4d5563;z-index:1;border-bottom:1px solid var(--line)}
table.pivot{table-layout:fixed;border-collapse:separate;border-spacing:0}
table.pivot th,table.pivot td{text-align:center;padding:6px 6px}
table.pivot thead th{background:var(--red);color:#fff;font-weight:700;border-right:1px solid rgba(255,255,255,.15)}
table.pivot th.l,table.pivot td.l{text-align:left;padding-left:12px}
table.pivot td.l{font-weight:600}
table.pivot .pv{min-width:32px;height:24px;padding:0 7px;border:0;border-radius:6px;font-weight:700;font-variant-numeric:tabular-nums;background:rgba(200,16,46,var(--a));color:var(--red-dark)}
table.pivot .pv.fuerte{color:#fff}
table.pivot .pv:hover{transform:scale(1.1)}
table.pivot td.cero{color:#c7ccd4}
table.pivot td.tot{background:#f7f8fa;font-weight:700}
table.pivot tfoot td{background:#f1f2f5;border-top:2px solid var(--red);font-weight:700}

/* ---------- detalle de tickets ---------- */
.det{max-height:calc(100vh - 190px)}
.det td{max-width:340px;overflow:hidden;text-overflow:ellipsis}
.det tbody tr{cursor:pointer}
.det tbody tr:hover td{background:#fbf3f4}
.det thead th{cursor:pointer;user-select:none}
.det td.num{text-align:right;font-variant-numeric:tabular-nums}
.mono{font-family:var(--mono);font-size:12px}
.st{display:inline-block;font-weight:600;font-size:11px;padding:2px 9px;border-radius:999px;white-space:nowrap}
.st-cerr{background:var(--ok-bg);color:var(--ok)} .st-curso{background:var(--info-bg);color:var(--info)} .st-esp{background:var(--warn-bg);color:var(--warn)} .st-otro{background:var(--surface-2);color:var(--muted)}
.pr-Alta{color:var(--bad);font-weight:600} .pr-Mediana{color:var(--warn);font-weight:600} .pr-Baja{color:var(--ok);font-weight:600}
.venc{color:var(--bad);font-weight:600}
.pager{display:flex;gap:6px;align-items:center;justify-content:flex-end;font-size:12.5px;color:var(--muted);margin-top:8px}
.pager button{padding:4px 10px}

/* ---------- ventana ---------- */
.modal-bg{position:fixed;inset:0;background:rgba(20,24,33,.45);display:flex;align-items:flex-start;justify-content:center;padding:40px 16px;overflow:auto;z-index:50}
.modal{background:#fff;border-radius:12px;width:100%;max-width:820px;box-shadow:0 20px 50px rgba(0,0,0,.25)}
.modal-hd{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;border-bottom:1px solid var(--line)}
.modal-hd h2{margin:0;font-size:16px}
.modal-bd{padding:16px 18px;display:flex;flex-direction:column;gap:12px}
.modal-ft{display:flex;gap:8px;justify-content:flex-end;padding:12px 18px;border-top:1px solid var(--line)}
.dl{display:grid;grid-template-columns:170px 1fr;gap:5px 12px;font-size:13px}
.dl dt{color:var(--muted)} .dl dd{margin:0;font-weight:600;overflow-wrap:anywhere}
.segs{display:flex;flex-direction:column;gap:8px}
.seg-item{border-left:3px solid var(--red);background:#fafbfc;padding:8px 12px;border-radius:0 7px 7px 0;font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere}
.opciones{display:flex;flex-direction:column;gap:8px}
.opciones label{display:flex;gap:8px;align-items:flex-start;font-size:13px}
.drop{border:2px dashed var(--line);border-radius:10px;padding:22px;text-align:center;color:var(--muted)}
.drop.on{border-color:var(--red);background:var(--red-soft)}

.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:#1d2330;color:#fff;padding:10px 16px;border-radius:8px;font-size:13px;z-index:60;max-width:90vw}
.cargando{padding:60px;text-align:center;color:var(--muted)}
@media (max-width:600px){.main{padding:12px}.filtros{position:static}.dl{grid-template-columns:1fr}}
/* categorías agrupadas */
.cats{columns:3 340px;column-gap:22px}
.cat-g{break-inside:avoid;margin-bottom:14px}
.cat-h{display:flex;justify-content:space-between;width:100%;border:0;border-bottom:2px solid var(--red);border-radius:0;background:none;padding:4px 4px;font-weight:700;font-size:12.5px;color:var(--red-dark);text-transform:uppercase;letter-spacing:.04em;margin-bottom:4px}
.cat-h:hover{background:var(--surface-2)} .cat-h[aria-pressed="true"]{background:var(--red-soft)}
.cats .hb{grid-template-columns:minmax(120px,52%) 1fr 40px}
/* selección múltiple */
details.msel{position:relative}
details.msel summary{list-style:none;border:1px solid var(--line);border-radius:7px;padding:7px 30px 7px 10px;background:#fff;cursor:pointer;white-space:nowrap;max-width:230px;overflow:hidden;text-overflow:ellipsis;position:relative}
details.msel summary::after{content:"▾";position:absolute;right:10px;color:var(--muted)}
details.msel summary::-webkit-details-marker{display:none}
details.msel[open] summary{border-color:var(--red)}
.msel-p{position:absolute;top:calc(100% + 4px);left:0;z-index:30;background:#fff;border:1px solid var(--line);border-radius:9px;box-shadow:0 10px 30px rgba(0,0,0,.15);padding:8px;min-width:240px;display:flex;flex-direction:column;gap:2px}
.msel-p label{display:flex;gap:8px;align-items:center;padding:5px 8px;border-radius:6px;font-size:13px;cursor:pointer}
.msel-p label:hover{background:var(--surface-2)}
.msel-p label small{margin-left:auto;color:var(--muted);font-family:var(--mono)}
.msel-p .msel-all{border-bottom:1px solid var(--line);border-radius:6px 6px 0 0;font-weight:600}
/* cuentas */
.fgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px 14px}
.fgrid label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:#4d5563;font-weight:500}
.checks{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:4px 12px;margin-top:6px}
.checks label{display:flex;gap:7px;align-items:center;font-size:13px}
.pill{display:inline-block;font-size:11px;font-weight:600;padding:2px 9px;border-radius:999px;background:var(--red-soft);color:var(--red-dark);margin:1px 0}
button.danger{color:var(--bad);border-color:#f0b7b2;background:#fff}
.mini-t{padding:1px 8px;font-size:12px;color:var(--red)}